Contact

There’s a person on the other end.

No ticket numbers, no chatbot, no “your message is important to us.” Letters arrive, a person reads them, and the good ones get answered properly. Write the way you’d write to someone you know.

How we reply

Slowly, and like humans.

Every letter is read by a person, and answered by one. We reply in the quiet hours, in batches, which means a reply can take a few days. We’d rather send you something considered than something instant. Nothing at Basis Land is urgent by design; that’s rather the point.

For the fastest answer, try the Circle first. Most questions have been asked by someone a few steps ahead of you, and answered by someone a few steps ahead of them.

The direct line
info@basisland.com

One address, read by people. It all starts with a letter.

// The letter
One letter, most weeks. No noise.
Get the letter